Privacy Policy

Last Updated: March 12, 2025

PT. Cahya Renjana Kreasi (“we,” “us,” or “our”) operates the website cayaning.com (“Website”), an e-commerce platform offering fashion products. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website, make a purchase, or interact with us.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Personal information is data that can be used to identify you, including but not limited to:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (e.g., credit/debit card details, bank account information)
• Account login credentials (e.g., username and password)

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

• Browsing history and preferences on the Website
• IP address
• Device type, operating system, and browser type
• Cookies and similar tracking technologies
• Aggregated or anonymized data (e.g., statistics about Website usage)

1.3 Information from Third Parties

We may receive information about you from third parties, such as payment processors, shipping partners, or marketing partners, to facilitate your transactions or improve our services.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you register an account, place an order, contact us, or submit reviews/comments.
• Automatically: Through cookies, web beacons, and other tracking technologies when you visit or interact with the Website.
• From Third Parties: When you interact with our services through third-party platforms (e.g., payment gateways or social media).

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide and Improve Our Services

• Process and fulfill your orders, including payment processing and shipping.
• Manage your account and provide customer support.
• Personalize your shopping experience and recommend products.
• Improve the functionality and user experience of the Website.

3.2 To Communicate with You

• Send order confirmations, shipping updates, and other transactional emails.
• Respond to your inquiries or requests.
• Send promotional emails, newsletters, or marketing materials (you may opt out at any time).

3.3 To Ensure Security and Compliance

• Detect and prevent fraud, abuse, or security breaches.
• Comply with legal obligations, such as tax or consumer protection laws.
• Enforce our Terms and Conditions.

3.4 For Analytics and Research

• Analyze Website usage and customer behavior to improve our products and services.
• Conduct market research and generate aggregated statistics.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 With Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Website and delivering our services, such as:

• Payment processors (e.g., banks or payment gateways).
• Shipping and logistics companies.
• IT and hosting providers.
• Marketing and analytics providers.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 For Legal Reasons
We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to:

• Protect the rights, property, or safety of PT. Cahya Renjana Kreasi, our customers, or others.
• Respond to government or law enforcement requests.
• Enforce our Terms and Conditions or other policies.

4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?
Cookies are small data files stored on your device when you visit our Website. We use cookies to enhance your experience, analyze usage, and deliver personalized content.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly (e.g., maintaining your shopping cart).
• Performance Cookies: Help us analyze how the Website is used (e.g., Google Analytics).
• Functional Cookies: Enable personalized features (e.g., remembering your preferences).
• Advertising Cookies: Used to deliver relevant advertisements to you.

5.3 Managing Cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Website.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Restriction: Request restriction of how we process your data.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to certain types of processing, such as marketing.

To exercise these rights, please contact us at info@cayaning.com. We will respond to your request within a reasonable timeframe, as required by law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Transaction data may be retained for tax or accounting purposes.
• Account information may be retained until you delete your account, after which it may be archived for a limited period.

Once your data is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

If you are located outside Indonesia and use our Website, your information may be transferred to and processed in Indonesia or other countries where our service providers operate. We will take steps to ensure your data is protected in accordance with applicable laws.

10. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
PT. Cahya Renjana Kreasi
Email: info@cayaning.com
Address: Jl. Bintaro Permai No.6, RT.6/RW.1, Bintaro, Kec. Pesanggrahan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12330