Terms and Conditions
Last Updated: March 12, 2025
Welcome to cayaning.com (“Website”), an e-commerce platform operated by PT. Cahya Renjana Kreasi (“we,” “us,” or “our”), a company registered under the laws of the Republic of Indonesia. By accessing or using our Website, you (“you,” “user,” or “customer”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use our Website.
1. General Provisions
1.1 Eligibility
You must be at least 18 years old or have the legal capacity to enter into contracts to use this Website. By using the Website, you represent and warrant that you meet these eligibility requirements.
1.2 Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.
1.3 Scope of Services
cayaning.com is an online platform offering fashion products, including but not limited to clothing, accessories, and related items, for purchase by customers.
2. Account Registration
2.1 Account Creation
To make a purchase or access certain features of the Website, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials (e.g., username and password) and for all activities that occur under your account. Notify us immediately at info@cayaning.com if you suspect any unauthorized use of your account.
2.3 Account Termination
We reserve the right to suspend or terminate your account at our sole discretion, including for violations of these Terms or applicable laws.
3. Orders and Payments
3.1 Order Placement
By placing an order on cayaning.com, you are making an offer to purchase the selected products. All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel an order for any reason, including pricing errors or stock unavailability.
3.2 Pricing
All prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated and are inclusive of applicable taxes, unless specified otherwise. We reserve the right to change prices at any time without prior notice. Shipping costs, if applicable, will be added during checkout.
3.3 Payment
Payments must be made through the payment methods provided on the Website (e.g., bank transfer, credit/debit card, or other available options). You agree to provide accurate payment information and authorize us to charge the total amount of your order.
3.4 Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email. This confirmation does not guarantee product availability; if an item is out of stock, we will notify you and issue a refund for the unavailable item(s).
4. Shipping and Delivery
4.1 Shipping
We will ship products to the address provided during checkout. Shipping times and costs vary depending on your location and the shipping method selected. Estimated delivery times will be provided during checkout but are not guaranteed.
4.2 Risk of Loss
Ownership and risk of loss for products transfer to you upon delivery to the shipping carrier.
4.3 Delays
We are not responsible for delays caused by events beyond our control, including but not limited to natural disasters, customs delays, or issues with shipping carriers.
5. Returns and Refunds
5.1 Return Policy
We accept returns for eligible products within 7 days from the date of delivery, provided the products are unused, in their original condition, and with all tags and packaging intact. Please refer to our Returns Policy page for detailed instructions.
5.2 Refund Process
Refunds will be processed within 14 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method.
5.3 Non-Returnable Items
Certain items, such as custom-made products, sale items, or items marked as non-returnable, are not eligible for return or refund unless defective or damaged.
5.4 Shipping Costs for Returns
Unless the return is due to our error (e.g., defective or incorrect items), you are responsible for the cost of return shipping.
6. Intellectual Property
6.1 Ownership
All content on the Website, including text, images, logos, designs, and trademarks, is the property of PT. Cahya Renjana Kreasi or its licensors and is protected by intellectual property laws.
6.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.
7. User Conduct
7.1 Prohibited Activities
You agree not to:
- Use the Website for any unlawful or fraudulent purpose.
- Attempt to interfere with the Website’s functionality or security.
- Post or transmit any content that is defamatory, obscene, or otherwise objectionable.
7.2 User-Generated Content
If you submit reviews, comments, or other content to the Website, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content for promotional or operational purposes.
8. Limitation of Liability
8.1 Disclaimer of Warranties
The Website and all products are provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
8.2 Liability Cap
To the fullest extent permitted by law, PT. Cahya Renjana Kreasi shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of products. Our total liability shall not exceed the amount paid by you for the product(s) in question.
9. Governing Law and Dispute Resolution
9.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
9.2 Dispute Resolution
Any disputes arising from these Terms or your use of the Website shall be resolved through negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of South Jakarta, Indonesia.
10. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully.
11. Contact Information
If you have any questions about these Terms, please contact us at:
PT. Cahya Renjana Kreasi
Email: info@cayaning.com
Address:Jl. Bintaro Permai No.6, RT.6/RW.1, Bintaro, Kec. Pesanggrahan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12330
12. Miscellaneous
12.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and PT. Cahya Renjana Kreasi regarding your use of the Website.
12.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12.3 Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, such as natural disasters, war, or government actions.
Thank you for shopping with cayaning.com! We hope you enjoy our fashion products.